Refund policy

Non-Refund Policy

At Tongan Design Earrings by S&Z, we strive to provide high-quality products and exceptional service. However, please be aware of our non-refund policy outlined below:

  1. All Sales Are Final
    Once a purchase is made, it is considered final. We do not offer refunds for any items purchased.

  2. Exchanges Only
    If you receive a defective or damaged item, we will gladly offer an exchange for the same product. Please contact our customer service within 14 days of receiving your order to initiate the exchange process.

  3. Eligibility for Exchange
    To be eligible for an exchange, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

  4. Shipping Costs
    Customers are responsible for all shipping costs associated with returning items for exchange. Original shipping fees are non-refundable.

  5. Exceptions
    Certain items may be exempt from our non-refund policy, including personalized or custom-made products. Please check the product description for specific details.

  6. Customer Service
    If you have any questions or concerns regarding our non-refund policy, please reach out to our customer service team at tongandesignearringsbysz@gmail.com. We are here to assist you!

Thank you for your understanding and support!